Return and Refund Policy
Effective date: February 9, 2026
Subscription Refunds
Subscription fees are charged in advance. If you believe you were billed in error, contact us within 7 days of the charge and we will review your request.
Hardware Returns
You may request a return within 7 days of delivery if the device is unused, in original packaging, and in resalable condition. Return approvals are at our discretion.
Damaged or Defective Devices
If a Vizzi AI Device arrives damaged or defective, contact us within 7 days of delivery for replacement or repair options.
Refund Processing
Approved refunds are processed to the original payment method within 7 to 10 business days after inspection or confirmation.
Contact
Email: enquiry@rethela.com. Phone: +91 9082205249.